Privacy
policy
USE OF COMPANY INFORMATION AND PRIVACY
In line with the Information Privacy Act 2009, Wonderful Window Cleaning operates according to strict policy guidelines, which covers the privacy of your personal details and business practices. Our Company complies with the eleven National Privacy Principles contained within the act. Which are:
• Collect personal information in a manner that is fair, lawful and non-intrusive
• Only use or disclose information for the primary purpose for which it was collected
• Ensure personal information is accurate, complete and up-to-date
• Protect personal information from misuse and loss, and from unauthorised access, modification or disclosure
• Have a policy document outlining your information handling practices and make this available to anyone who requests it
• Give an individual access to their personal information you hold when requested to do so
• Inform an individual, upon request of the type of information you hold about them when requested to do so
• Only adopt, use or disclose a Commonwealth Government identifier if particular circumstances apply that would allow you to do so
• Give people the option to transact with you anonymously whenever it is lawful and practical to do so
• Only transfer personal information to a recipient in a foreign country if the information will have appropriate protection
• Do not collect sensitive information unless the individual has consented; the collection is required by law; or in other special circumstances.
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In line with the act, this privacy policy discloses how Wonderful Window Cleaning manages information you provide us.
Collection of Personal Information:
Wonderful Window Cleaning needs to collect personal information for the purposes of performing business transactions with you. This information will only be collected with your knowledge and consent, and includes your business name, ABN, business address, and contact information and any service-specific information including technical and business specifications.
Use and Disclosure.
Your personal information is only used for the purpose it was collected. This allows us to provide our services to you. If you decide to cease dealing with Wonderful Window Cleaning you can request your private information to be deleted. At times your personal information may also be used to conduct credit checks with credit reporting agencies if you decide to purchase any Wonderful Window Cleaning services. You can at any time decide to terminate any further communications. No information collected at Wonderful Window Cleaning is transferred or sold to third parties for the use of promotional marketing.
Accuracy of Information
You can contact us to view and amend any of the information we store about you upon request. Wonderful Window Cleaning also requires accurate information from you in order to provide you with the best of our services.
Protection of Information
All of our personnel as well as any contractors that deal with Wonderful Window Cleaning who are exposed to your personal information are required to have a non-disclosure agreement. All sensitive information, such as credit card details and Commonwealth Government Identifiers, are stored on a computer system with limited staff access. This computer system is inaccessible from the internet and no sensitive information is stored on servers accessible from the internet. All confidential information relating to any services we provide is stored behind industry-standard firewalls to protect from unauthorised access. You can request that we do not use the internet to transmit or store this information. Any sensitive information on hardcopy is stored in lockable filing cabinets, and is destroyed when no longer useful.
Access to Information
You may at any time request copies of the information we hold about you. We will gladly provide you with all the information we have collected from you. However, we may charge an administration fee to provide you with this information if it involves over one hour preparing.
Use of Commonwealth Government Identifiers
Wonderful Window Cleaning uses ABNs for all businesses that we provide our products and services. This information is used to conduct legitimate business checks on your organisation. This information will be stored offline and inaccessible from the internet.
Anonymity
Wonderful Window Cleaning cannot provide services anonymously as we require identifiable information to deliver all the services we provide. However, we can provide pre-sales information such as quotations and analysis anonymously. Please specify this when you make initial contact.
Personally-identifiable information is only collected with your consent, or when you send us information such as a letter or an email.
Transfer of Information
Wonderful Window Cleaning will occasionally transfer information to third parties for the purposes of providing our services to you. This sometimes occurs automatically, as we rely on third parties to provide some of our technical services such as credit card processing. All businesses we conduct business with must have a privacy policy that protects your personal information according to the Privacy Act 1988, or have a non-disclosure agreement in place to ensure your information is adequately protected. Wonderful Window Cleaning will not transfer information to a recipient in a foreign country if the information will not have appropriate protection.
Consent
Wonderful Window Cleaning does not collect any of your personal information without your consent.
Before we commence trading with you we will require you to provide personal information to us. Your consent is given by signing and returning any service agreement forms or proposals. If you do not wish for us to hold any personal information, please let us know.
Further Information
If you have any further questions about our Privacy Policy, please do not hesitate to contact Wonderful Window Cleaning’s Privacy Officer.
USE OF PERSONNEL INFORMATION AND PRIVACY
In line with the Information Privacy Act 2009, Wonderful Window Cleaning operates according to strict policy guidelines, which covers the privacy of your personal details and business practices. Wonderful Window Cleaning complies with the eleven National Privacy Principles contained within the act. Which are:
• Collect personal information in a manner that is fair, lawful and non-intrusive
• Only use or disclose information for the primary purpose for which it was collected
• Ensure personal information is accurate, complete and up-to-date
• Protect personal information from misuse and loss, and from unauthorised access, modification or disclosure
• Have a policy document outlining your information handling practices and make this available to anyone who requests it
• Give an individual access to their personal information you hold when requested to do so
• Inform an individual, upon request of the type of information you hold about them when requested to do so
• Only adopt, use or disclose a Commonwealth Government identifier if particular circumstances apply that would allow you to do so
• Give people the option to transact with you anonymously whenever it is lawful and practical to do so
• Only transfer personal information to a recipient in a foreign country if the information will have appropriate protection
• Do not collect sensitive information unless the individual has consented; the collection is required by law; or in other special circumstances
In line with the act, this privacy policy discloses how Our Company manages information you provide us.
Collection of Your Personal Information
Our Company needs to collect personal information for the purposes of conducting employment applications and interviews with you. Throughout the stages of an interview and in the commencement of your employment with us, there will be certain personal details we will need to collect from you in order to continue your employment with us. You are under no obligation to provide these details; however a lack of required information may make it difficult for us to assess your employment aptitude.
This information will only be collected from you directly, and if we need to source information from a third party such as a previous employer, we will only do so with your knowledge and consent. The information we collect includes information such as your Name, Address, Date of Birth, Employment History, Medical History, Allergies or Medical Conditions, Bank Details for Payments etc including any other information such as Medical Contacts in the case that you fall ill while at work. We will collect only information that is relevant to the job you are applying for and we will also collect information from previous employers to aid in the assessment of your suitability to the job.
Use and Disclosure of Your Personal Information
No information collected at Our Company is transferred or sold to third parties for the use of promotional marketing.
Accuracy and Amendments of Your Personal Information
You can ask to amend any of the information we store about you upon request. Our Company also requires accurate information from you in order to provide you with the best of our care while being employed with us.
Protection of Your Personal Information
All of our Management Personnel who are required to be exposed to your personal information are required to sign a non-disclosure agreement. All sensitive information, such as bank account details, are stored on a computer system with limited staff access. This computer system is inaccessible from the internet and no sensitive information is stored on servers accessible from the internet. All confidential information is stored behind industry-standard firewalls to protect from unauthorised access. You can request that we do not use the internet to transmit or store this information. Any sensitive information on hardcopy is stored in lockable filing cabinets, and is destroyed when no longer useful.
Access to Your Personal Information
You may at any time request copies of the information we hold about you. We will gladly provide you with all the information we have collected from you.
Transfer of Your Personal Information
Our Company will occasionally transfer information to third parties for the purposes of providing better employment benefits to you. Third parties such as relevant Government Bodies, Banking Institutions and Insurance Agencies etc may from time to time be provided with certain personal details about you.
Your Consent
Our Company does not collect any of your personal information without your consent.
Before you commence employment with us you will be required you to provide personal information to us. Your consent is given by signing and returning any agreements and forms containing your personal information
Further Information on Our Commitments to Privacy
If you have any further questions about our Privacy Policy, please do not hesitate to contact Our Company’s Privacy Officer.